Refund and Returns Policy - Auto Part Replacement

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

At Mototreats, we pride ourselves in our customer service and industry-leading Returns Policy. We want you to love the product you bought and feel secure that we stand behind our products. That is why we offer a generous return policy as follows:

30 days

Any new product purchased on Mototreats is eligible for return within 30 days of shipment from Mototreats, as determined by the shipment date of the order and the date of the return per the shipping company’s publicly available tracking.

Used items, “open box” or discounted ones marked as “slight second”, custom orders, items cut to size, parts by KW Suspension and discounted previous generation SA2015 helmets are not returnable.

Full money back

The full value of the item, less any shipping costs paid by the customer and any PayPal transaction fees (if PayPal was used by the customer), will be returned to the customer’s original form of payment. Items must be returned unopened, with original tags, including any manuals and in original packaging.

PayPal transaction fees of about 3% will not be refunded due to PayPal updating their own policy as of October 2019.

Mototreats also reserves the right to charge restocking fees in the rare case where an order was drop shipped, Mototreats is unable to take it back and Mototreats is also charged a restocking fee by the manufacturer.

The Tillett seats restocking fee is 20%.

Three day turnaround

Upon receiving the returned item, we will process the return within 3 business days. The return slip must be in the package.

Constant updates

We will keep you updated via email and on the Mototreats returns page regarding the status of your return. You’ll always know what’s going on.

Opened items

We accept open box returns as well and will provide a full refund whenever possible, provided there are no sign of use or wear on the product. However, we do reserve the right to provide only partial or no refund at all for any opened items subject to the item’s condition upon Mototreats receiving the item.

Electrical items including fuel pumps must be in a sealed original box in order to be returnable. No exceptions.

Shipping costs

Return shipping costs are the responsibility of the customer. The exception is in the case of a defective product, where with pre-approval we will fully reimburse shipping costs. Contact help@mototreats.com to request pre-approval. If possible, please upload the tracking information for the shipment back to us at the provided link in the returns section.

To make sure you get the full refund, which we strive to provide whenever possible because we believe it is the best customer service, please consider the following:

Request any return by clicking on the item in My Account.
If you did not create an account during purchase, please reach out to help@mototreats.com.
Make sure to include the return slip in the package.
Ensure careful packaging to avoid transit and damage issues.
We accept all major shipping services: USPS, UPS, FedEx & DHL
Sending us a tracking number for the package is greatly appreciated.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Help@mototreats.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Last updated: April 10, 2022